Privacy Policy

Effective Date: 26/03/2024

Northstead ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal data when you interact with us through our website, services, or other means.

1. Who We Are

Northstead is a hospitality consultancy operating in the United Kingdom. We are the data controller responsible for your personal data.

Contact Details:
Email: hello@northstead.online

2. What Data We Collect

We may collect and process the following types of personal data:

Name and contact details (email, phone number, address)

Business information (venue type, size, services required)

Website usage data (cookies, IP address, browser type)

Communication records (emails, forms, messages)

3. How We Use Your Data

We use your personal data to:

Provide consultancy services and support

Respond to enquiries or requests

Send updates, offers, and marketing (with consent)

Improve our website and customer experience

Meet legal or regulatory obligations

4. Lawful Basis for Processing

We only process personal data when we have a lawful basis to do so, including:

Consent

Performance of a contract

Legal obligation

Legitimate interests (e.g. improving services or marketing to existing customers)

5. Data Sharing

We do not sell or rent your data. We may share your data with:

Service providers (e.g. email marketing platforms, web hosts)

Legal or regulatory authorities when required

Our professional advisors (e.g. accountants, legal)

6. Data Retention

We retain your data only as long as necessary for the purposes stated or to comply with legal requirements. You can request deletion at any time.

7. Your Rights

Under UK GDPR, you have the right to:

Access the personal data we hold about you

Correct inaccuracies in your data

Request erasure ("right to be forgotten")

Restrict or object to processing

Withdraw consent at any time

Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of these rights, contact us at hello@northstead.online.

8. Cookies

We use cookies to improve site functionality and user experience. You may choose to disable cookies through your browser settings, though this may affect website performance.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on our website with the effective date clearly shown.